Do You Have To Register For A Warranty?

Surface Xbox Kinect for Xbox 360 Microsoft account More...Less

Notation:This information applies but to Surface, Surface Blazon Comprehend, Xbox Console, and Kinect.

Updating your warranty

Yous volition need to contact support in order to update the warranty start date for your Surface, Surface Type Encompass, Xbox Console, or Kinect. Before we can update your warranty, you volition need the post-obit:

Your sales/purchase receipt from an authorized Surface or Xbox retailer.
Your Surface, Surface Blazon Embrace, Xbox Console, or Kinect serial number.

Checking your warranty status

You'll need to register your Surface, Surface Blazon Cover, Xbox Console, or Kinect to your Microsoft business relationship. For more info on registering your device, go to Manage devices used with your Microsoft business relationship.

Once you've registered your device, get to business relationship.microsoft.com/devices and select information technology to run into its warranty status.

Proof of purchase

In guild to update your warranty, y'all will demand to provide a valid sales/purchase receipt from an authorized retailer. If your retailer isn't on this list, don't worry, y'all can ship information technology to us anyway and we will validate it if it meets the post-obit criteria.

A valid sales/purchase receipt volition clearly indicate the retailer name, the purchase date, and the item purchased as shown in the case below (in English only). If the sales/purchase receipt does not conspicuously point these requirements, it will not be accustomed.

Your receipt (or proof of purchase) should state the store where the device was purchased, the date, and have the device listed (or itemized).

Frequently asked questions

Unacceptable proof-of-purchases include, but are not limited to:

Bank or credit bill of fare statements
Paw-written receipts (some exceptions may utilise)
Statements from eBay, Amazon Market, or other not-retail locations that exercise not specify the product is new
Pre-order receipts

Common image and file formats which are acceptable such as JPEG, PDF, and PNG.

The warranty dates will only be updated based on the original sale engagement when purchased new. If you have the original proof of purchase from the original sale it will exist accepted.

You tin can provide a valid sales/purchase receipt from an authorized retailer that lists the buy of Microsoft Complete to accept this corrected.

The warranty on your device is valid in the country or region where it was purchased. Warranty support may be limited or not available if yous are no longer in the original purchase state, especially if you are in a state where Surface or Xbox is not sold.

The warranty on your accompaniment is based on the original sale date on your proof of buy when purchased new.

Contact support

One time you lot have your proof of purchase ready, contact support to update your warranty. It may take up to 24 hours to update once it has been completed.